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Fine Art On Sale :: Product FAQ
| Product FAQ |
FineArtOnSale.com is one of the largest online marketplace for open-edition reproductions -- that is, prints, posters, photographs -- and limited-edition prints, covering a wide range of tastes from classical fine art to popular culture to educational themes to sports, music or movie celebrities. We also offer a growing collection of original art. In addition, we provide high-quality custom mounting, matting, framing, laminating or wood mounting to enhance your art purchase. We offer a one-stop online shopping experience that lets you acquire art that is as unique as you are.
All of our art products are assembled at and ship from our domestic framing facilities in the wester coast California United States.
If you need help finding an item on our site, please contact our Customer Service toll free at 1-866-996-9278 or via email at support@fineartonsale.com. We will be glad to assist you in your search. If the item is not available on our site, we may still can find the product for you because we have contracts with the major print publishers worldwide.
FineArtOnSale.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly. If you are not satisfied with the product you receive, you may return it within thirty (30) days for a refund.
Many glass cleaners cannot be used to clean acrylic. Instead, wash carefully with a solution of mild soap or detergent and lukewarm water. Use a soft, damp cloth, applying only light pressure. Rinse with clean water and dry by blotting with a damp cloth or chamois. Take care to prevent any cleaning solution from seeping between the glazing and the frame, which could damage the matting or the print.
If cared for properly, a work of canvas art will yield a lifetime of richly textured beauty and detail. To ensure your canvas art remains as beautiful as the day you bought it, we recommend the following care and cleaning tips:
- Try to hang your canvas art in an area with moderate temperature and humidity levels. Extreme heat, cold, humidity and temperature fluctuations may damage your artwork or cause it to warp.
- Avoid hanging your canvas art in direct sunlight. We use only the highest-quality fade-resistant inks, but when exposed to direct sunlight they will fade over time.
- If you are storing a canvas artwork, take care not to lean the image against anything — doing so may cause stretching or puckering of the canvas.
- If you notice a dust buildup on your work of art, you can lightly dust it with a soft, dry, lint-free cloth. Electrostatic dust cloths and feather dusters also work well. You shouldn’t need to dust more than once every few years.
- Never, ever use water to clean your canvas artwork. Water droplets may bead and permanently damage the canvas.
- Do not use solvents or cleaners of any kind on your canvas art print.
- When carrying canvas art, it’s best to hold the artwork by the frame or the outer edge of the stretcher bars. If you loop your fingers under the stretcher bars, you may inadvertently “stretch” the painting away from the stretcher.
We will send you a notification via email, including alternate suggestions, if any of your items are discontinued. If you paid by check or money order, we will issue you a refund check for the amount of the item. FineArtOnSale.com will not charge your credit card unless we have an item ready to ship to you.
There may be differences in color between the two prints. We work with several print distributors and often, there will be substantial differences in the type of lithographic technique they use to reproduce a given image. For example, one distributor might emphasize matching their print to the color scheme found in the original painting whereas another distributor will opt for enhancing their version. Distributors also use different printing systems and that can create visible differences in the final product by virtue of the settings, inks, and other variables factored into the printing process. For this reason we offer you each version and let you decide which one you like the best.
We strive to make sure that our on-screen samples match the actual print you receive as much as possible. And we are so confident in our technology that we offer you an unconditional 30-day, 100% money-back guarantee.
There may be differences in color between the two prints. We work with several print distributors and often, there will be substantial differences in the type of lithographic technique they use to reproduce a given image. For example, one distributor might emphasize matching their print to the color scheme found in the original painting whereas another distributor will opt for enhancing their version. Distributors also use different printing systems and that can create visible differences in the final product by virtue of the settings, inks, and other variables factored into the printing process. For this reason we offer you each version and let you decide which one you like the best.
We strive to make sure that our on-screen samples match the actual print you receive as much as possible. And we are so confident in our technology that we offer you an unconditional 30-day, 100% money-back guarantee.
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